Returns & Exchanges
Effective October 30, 2026.
All mystery orders and DUMPED kits are final sale
We do not accept returns or exchanges on mystery bags, mystery orders, or DUMPED kits and gift boxes for a change of mind. Because these are curated and sometimes surprise assortments, individual brands, flavors, colors, packaging, and included items may vary when the listing says they may vary. We cannot accept returns or exchanges simply because you would have preferred different surprise contents.
Damaged, defective, incorrect, or missing orders
This final-sale policy does not override rights under applicable law. If your order arrives damaged or defective, is materially different from its listing, contains the wrong item, or does not arrive, please contact hotjaded@gmail.com as soon as possible with your order number and a description of the issue. Photos help when available. We will investigate and provide the remedies required by applicable law, which can include an appropriate refund or replacement.
Other merchandise
For items other than mystery orders and kits, please contact us before sending anything back. Return or exchange eligibility depends on the item and any disclosed product-specific or third-party fulfillment terms. We do not accept unauthorized returns. Purchases made directly through Amazon or another retailer are governed by that retailer's return process.
Changes, cancellations, and refunds
Contact us promptly if you need to request a change or cancellation. Changes cannot be guaranteed once an order enters processing or ships. If we cannot fulfill or ship an order within the stated time, we will provide delay, cancellation, and refund options as required by law. Approved refunds are sent to the original payment method where possible; banking and payment-provider timelines vary.
Contact us
Email hotjaded@gmail.com or use our contact page. Nothing here limits consumer rights that cannot legally be waived.